I bought the new Morphe 35o2 Second Nature palette that everyone was raving about. I couldn’t help myself, so I bought the Color Taupe(35T) and Fall Into Frost(35F) ones as well because they looked so beautiful and so affordable. The number 35 signifies how many eyeshadows are in the palette. 35o2 simply means the second version and the letter T for Taupe and F for fall into frost.
So when they came in the mail, they were all damaged! I was so disappointed. I waited so long for my Morphe Palettes!
I decided I would contact customer service to see what could be done about it.
This was the third time I’d received something that was broken in shipping. The first time was with Wet’n’Wild and the second time was with OneTwoLash.
Anyway, thank God customer care responded favorably every time! I mean…they sent me 3 new palettes! And the best part is I didn’t have to return the damaged ones and the new ones WEREN’T BROKEN! NOT A SINGLE EYESHADOW PAN WAS BROKEN! I LOVE THEM!
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